Reception and Administration | Women’s Acupuncture Clinic

Qi Medicine Acupuncture Moonee Ponds, Melbourne VIC
Part-time: Mondays 3-8 pm, Saturdays 9-4 pm

Close, Supportive Team + Autonomy and Support  + Over $5k Value of Complimentary Acupuncture Annually

Please include a cover letter to be considered for the position

Heart-Led Co-ordination + Meaningful Growth

  • Are you looking for a part-time role where warmth, organisation, and genuine care matter?

  • Do you enjoy creating a calm, welcoming experience for clients while keeping the details running smoothly behind the scenes?

Qi Medicine is a women’s acupuncture clinic in Moonee Ponds, supporting women through fertility, pregnancy, hormonal health, skin health and all stages of womanhood.

For nearly 20 years, we have been known for care, integrity, professionalism, and heart. This role would suit someone who is values-led, reliable, calm, organised, and genuinely interested in health, wellness, and helping people.

women’s health acupuncture melbourneWhat You Get Out Of This Role

You will thrive in this role as you:

  • Support a respected clinic with autonomy, backed by clear guidance and direction from the practice manager.
  • Play a key role in the day-to-day success of the clinic, seeing the direct impact of your organisation and support on both the team and clients.
  • Support and contribute to a team culture you’re proud of,  and feel the difference your presence makes in the lives of your team and clients every single day.

Additional Role Benefits

As a member of The Qi Medicine team, you will enjoy:

  • Complimentary weekly acupuncture sessions worth over $5,000 annually
  • Significant discounts on health and wellness products
  • Being surrounded by a team and clients that share your values of health, wellness, and personal growth

About Qi Medicine

For nearly 20 years, Qi Medicine has been a trusted pillar of the Moonee Ponds community. We’re known for excellence, integrity, and heart.

We value professionalism, accountability, and genuine connection — with our clients and within our team.

The Opportunity

You will be stepping into a well-established allied health clinic with strong existing systems and an experienced team, where your role is to support daily operations, team culture and values, and client experience.

Your key responsibilities in this role:

  • Welcoming clients warmly and professionally
  • Answering phones, emails, and client enquiries
  • Managing bookings, payments, and appointment changes
  • Supporting practitioners with smooth clinic flow
  • Keeping reception and clinic spaces tidy and calm
  • Following clinic systems, scripts, and processes
  • Supporting general administration tasks
  • Helping uphold the values, tone, and standards of Qi Medicine

Who You Are

You are:

  • Calm, organised, and emotionally intelligent
  • Warm and people-focused — while still maintaining structure and accountability
  • Highly organised and detail-oriented
  • Confident in supporting a team and holding standards
  • Proactive and solution-focused
  • Seeking a long-term role in a health clinic that makes a difference in people’s lives

Experience preferred in one or more of the areas (training can be provided where needed):

  • Reception or customer service
  • Experience with systems such as HICAPS, Cliniko, and Excel
  • Administration and operational systems

Shift Times

  • Mondays 3–8pm
  • Saturdays 9–4pm

Flexibility to cover additional shifts when needed is highly valued, including occasional cover for team leave, illness, training days, or extra clinic support.

Why Join Qi Medicine

  • Supportive, collaborative team — no egos, no silos
  • High standards without rigidity
  • Meaningful work with impactful Chinese medicine
  • Stability, longevity, and genuine connection
  • Complimentary acupuncture + wellness discounts

How to Apply

If you’re seeking more than “just a job” and want to play a key role in supporting a respected allied health clinic, we’d love to hear from you.

  • Please submit your resume and cover letter addressing:
  • Your availability and flexibility
  • Your experience in reception, supporting teams, and client experience

Email your application to [email protected].